Refund Policy/Return/Exchange & Shipping Policy
What is the Return/Exchange Policy?
Saiba Collections & Co. accepts returns/exchanges within 14 days of the date your item was delivered. If you have additional questions please contact customer support via email firstname.lastname@example.org.
Warranties are only honored with warranty cards.
Holiday Return/Exchange Policy: During the holiday season, orders shipped and delivered between November 1, 2021, and December 25, 2021, can be returned up until January 14, 2022. In order to make a return, your returned items must be in perfect condition and will be subject to inspection. If the items do not pass inspection, our returns department can reject the return request.
Solid Gold items are not subject to returns, due to the fact that each piece is made to order. Solid Gold items are subject to repair only at a fee of $149. Please contact our customer support email@example.com to receive the Authorization Form. Apparel is returnable within 14 days of purchase, if it is in unworn condition with the tags attached.
ALL Earring sales are FINAL.
There are NO returns/exchanges on Saiba Collection's Customized Necklaces. All of our Customized Necklaces are guaranteed under our Lifetime Warranty. The warranty entitles you to a one-time repair of the piece - free of charge. We will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on user damage issues (i.e: water damage, accidental breakage, etc.) There is a $99 CAD repair fee if you encounter future problems, only on repairable items. On Custom Script Pendant (only), If you would like to make an exchange for a different chain length, there is a $79 CAD handling fee. Once any of our custom piece goes into production, there can be NO cancellations.
*Shipping paid on Returned Items is non-refundable.*
*We will reimburse or pay for return shipping only in the event that we have erred. For example: if we were to send you the incorrect piece of jewellery, or article of clothing.*